FAQ
FAQ about the product
1/
How far apart should solar clamps be placed ?
There are several factors to be considered such as the panel size, roof beam spacing wind/snow conditions, etc. Generally, more clamps offer a better strength for the structure. Our engineer will give the most cost-effective solution according to the actual sitiation of your roof.
2/
How high should solar panels be off the roof?
Higher off the roof will tend to have better airflow and keep the panels cooler. As long as you don't mind the look, and the wind loads are accounted for in the rack design, higher is fine.
3/
What kind of clamps should I choose?
Your roof type determines the applicable clamp. We'll match you with the suitable clamp according to the data of your roof given.
FAQ about company
01 Q: Do you have your own factory?
A: ZIYUAN has own factory with more than 100 skilled and experienced workers the production line is strictly in accordance with high standards and attach great importance to quality control and inspection.
02 Q: Do you have an experienced design team?
A: Of course,our first-class production engineers,technicians and R&D team offer innovative design and reliable solution to customers based on more than 8vears of experiences.
03 Q: Do you have any experience in OEM?
A: Yes, ZIYUAN has provided OEM service design service and buyer label service for more than10 years.
04 Q: Have your products been certified?
A: Yes the products of ZIYUAN have been certified by ISo, sGS, TUV and AS/NZS1170.2
05 Q: How long is your delivery time?
A: It depends on actual order quantity and your special requirements.Generally, it will be 1-2weeks.
06 Q: How is your payment term?
A: If total amount is less than US$5000, we need 100% in advance; if total amount is more than US$5000, we need 30%T/Tin advance and balance before shipment. Other payment term can also be negotiated based on actual.
